Delivery, Returns & cancellation Policy
Workshop tickets are non-refundable once purchased and hold no cash value. If for some reason you are unable to attend your booked workshop date, we need at least 7 days notice, and we can transfer you to another available workshop date. If cancellation is within 7 days of your booked workshop date, we are unable to change your booked date, but we are happy for you to send a friend along in your place. Let us know contact details and name prior to workshop.
The workshop requires a minimum number of attendees, we reserve the right to cancel the workshop if we do not meet the minimum number. You will be able to book onto a different date of we will give you a full refund.
Terrariums & Houseplants - There are two options for terrarium and houseplant delivery; hand delivery or collection. Hand delivery is available in Edinburgh EH1-55 at an additional cost of £8, a time slot and date will be agreed via email for this. Collection is available for free on an agreed date and time slot.
Plant Hangers - The plant hangers are available for postal delivery in the UK mainland and are shipped signed for with Royal Mail at £4.
Terrariums - We use great quality plants and therefore provide a 28 day plant life guarantee from date of purchase. But in the unlikely event that a plant, for some reason does not take to the terrarium I will provide a replacement within this time.
Plant Hangers - If for some reason the product does not meet your expectations, please notify me by email with an explanation of return. Products must be returned in an unused state with all original packaging, within 14 days of purchase.
Workshops - Workshop tickets are non-refundable once purchased.
Any questions regarding delivery or returns, please contact firstname.lastname@example.org.